Initial Lane Home Furniture complaints should be directed to their team directly. I found a piece in my father’s garage. Lane Furniture Stores in Melbourne, FL CCPA. ® ALWAYS LEAVE FOOTREST CLOSED WHEN NOT IN USE. Lane promises to deliver comfortable, quality, and innovative furniture that today’s consumer desires. FURTHERMORE, NO REPRESENTATIVE OF LANE OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THIS LIMITED WARRANTY. YP - The Real Yellow Pages SM - helps you find the right local businesses to meet your specific needs. Less than 2 years it has issues.....not satisfied at all! No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning or care. Enjoy Free and Fast Shipping on most stuff, even big stuff! Nobody stands for you at all. Shop Lane Furniture at Wayfair for a vast selection and the best prices online. Think again. Lane Furniture Warranty. All that money for trailer & what do you have for it???? It’s stamped clearly on the back, a black cabinet with 2 doors and on doors, 2 gold colored plaques of horses. On September 5, 2012, we ordered a set of 4 Lane 222 End Zone Home Theater seats from HT Market. To ensure the matching of items to be used as pairs, the items should be ordered at the same time. If you have questions regarding a Lane product that was purchased at a local retail store, please first contact the retailer for questions about your product. Labor Warranty Lane will pay reasonable and customary rates for labor to repair items or parts found to be defective, as described above, for a period of one (1) year from the date of delivery to the original purchaser. they use the cheapest leather on their theatre leather furniture!!!! Review #1217735 is a subjective opinion of poster. All Lane wood products purchased prior to October 1, 2014 were covered by a one (1) year warranty, which has now expired. LANE SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD PARTY UNDER ANY CIRCUMSTANCES. Joe. Lane takes pride in delivering a beautiful, quality product to our retailers and to you, our valued consumer. This can't be American made! An exact color match to fabric samples or to existing upholstered items cannot be guaranteed. No warranty applies to (i) floor samples or display models, (ii) goods sold “as is”, “final sale” or with similar designations, (iii) goods used in rental, business, commercial, institutional, in recreational vehicles, or other non-residential uses. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. If you think a lane reclyner will last that long, think again. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD PARTY. And GENERAL RV isn't much better. ... look at a few of the most common Lane recliner repair needs and their solutions when it comes to this wonderful piece of furniture. Needless to say, I won't be buying Lane Furniture again. They last 2 years, that's it. We purchased a Lane Home Theater seating system. 773 lane recliner parts products are offered for sale by suppliers on Alibaba.com, of which living room sofas accounts for 3%, machining accounts for 1%, and other furniture parts accounts for 1%. I'm not afraid to leave my name & phone if someone doesn't believe me. Office Furniture Limited Warranty. No warranty applies to (i) floor samples or display models, (ii) goods sold "as is", "final sale" or with similar designations, (iii) goods used in rental, business, commercial, institutional, in recreational vehicles, or other non-residential uses. Bottom line, don't buy this ***. We extend our warranty through our retail partners. This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale. Ensure the power supply and cords are free and clear of all moving components. Review #167347 is a subjective opinion of poster. Not only was I disappointed by the furniture breaking so quickly, I was further distressed to see how poorly the authorized service center represented Lane Industries. It would make more sense to buy a new piece of furniture. Please tell me we we produce better quality products here in the us OR we back products which have poor designed parts! The chair works like new again. ® DO NOT ALLOW CHILDREN OR PETS TO GO UNDER RECLINING FURNITURE. We bought a Lane Furniture couch in August, the wood frame broke the first time the couch was sat on. These warranties do not apply to any merchandise purchased "as is" or second hand. Review #442404 is a subjective opinion of poster. To recover your password please fill in your email address. Only the occupant should operate each reclining unit. About Us Thank You for Your Reply! In-home inspection fees, transportation of the product to and from the retail store, and to and from the Lane factory, if required, for repairs are the responsibility of the purchaser. This situation was so intolerable, we had to sue both Carolina Factory and Lane Furniture in Small Claims Court in Pasco County in order to get their attention. This should be considered as normal wear and tear and not as a loss of resiliency or a manufacturing defect. Both sides of reclining mechanism on love seat broke within 16 months. Do not store the power supply under a piece of furniture with a reclining mechanism. This limited warranty does not cover fading or stains from spills such as (but not limited to) acids, solvents, dyes, ink, paint or other corrosive chemicals or bodily fluids. If an item is discontinued, Lane may replace it with a similar item not to exceed the cost of the original item. My Lane recliner came with a Lifetime Limited Warranty on the "black metal parts of the reclining mechanism." DON'T BUY LANE FURNITURE! The Lane Furniture Company . Lane furniture parts. This warranty does not apply if your merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents, or improper or inadequate maintenance. Lane recliner and lounge chairs can both and enrich your life and might cause issues sometimes. Retain your proof of purchase and this printed warranty to substantiate a claim in the event warranty service is required. FR Replacement D-Ring Parachute Style Recliner Release Handle for Lane and Action Furniture. Really needs to be some GOVERMENT intervention for consumers. Labor WarrantyLane will pay reasonable and customary rates for labor to repair items or parts found to be defective, as described above, for a period of one (1) year from the date of delivery to the original purchaser. • 5 Year Limited Warranty*** **Check warranty card for complete details. Items so exposed are not protected under this warranty. IN THE EVENT THE WARRANTY EXCLUSIONS DO NOT APPLY TO YOU, THEN, WHERE LEGALLY PERMISSIBLE, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. Best Seller in Recliner Replacement Parts. Purchased the fabric Stanton collection in 2012. I contacted them which too quite a bit of effort. Office Furniture is manufactured by True Innovations, and will be free from defects in materials and workmanship (normal wear and tear, fading and stretching excepted) for ten years from the date of purchase, except as provided below under the limited warranty. Damage that occurs during transportation, delivery or storage before delivery is excluded from this warranty. Same exact issue. Thank you for choosing Lane Furniture. Our price is just as comfortable as our furniture. Consumers have also had bad experiences with FBI's other brands. What can we help you with? Looking for quality home furniture and recliners? Review #477082 is a subjective opinion of poster. ***Renewable. Entertain and enjoy a moment with friends and loved ones in elevated contemporary design on the Hilltop living room collection. Please read the terms of the Lane Limited Warranty Coverage carefully. Under this warranty United Furniture Industries, Inc's obligation is limited to repairing or replacing any parts or parts covered under this warranty. However, it must be noted that different products come with different warranty periods i.e. This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale. Chairs and tables from our kitchen furniture … Individual pieces or collections can lean toward one style or the other, but the product lines, in general, represent a safe, neutral style for most interiors. 2nd company (Furniture Doctor in Flemington, NJ was reasonable and basically dismissed everything the first company told me. The piping broke and started coming through the fabric....the new cushion is now less than a year old and looks just as bad....the seam on the couch cushion has raveled out and is now *** Trying to get it fixed out o warranty now....no telling how much it will cost. Color and finish perception can vary depending on lighting and surrounding colors and therefore is not considered a defect. Except for such other rights, the remedies provided under this warranty state the limit of the responsibilities of Lane. Wood Frame & ComponentsParts: 5 YearsLabor: 1 Year, Sinuous Springs & SystemParts: 5 YearsLabor: 1 Year, First Class Seating, Seat Pleaser Red Steel, Comfort King Spring SystemsParts: 7 YearsLabor: 1 Year, Wood & Metal Bases, Rocker Bases, Swivel Kits Parts: 3 YearsLabor: 1 Year, Decorative Wood Parts & Finish Show-wood Arm Frames, Wood LegsParts: 1 YearLabor: 1 Year, Reclining Mech (springs & rails)Parts: 7 YearsLabor: 1 Year, Power Headrest MechParts: 1 YearLabor: 1 Year, Comfort King and C3 Pocket Parts: 3 YearsLabor: 1 Year, Action/Lane Solid Core Seat CushionsParts: 1 YearLabor: 1 Year, Back CushionsParts: 1 YearLabor: 1 Year Accent PillowsParts: 1 YearLabor: No Coverage, Fabrics and TailoringParts: 1 YearLabor: 1 Year Leather and TailoringParts: 1 YearLabor: 1 Year, Arm Cap/Headrest Covers Sleeper MattressParts: No CoverageLabor: No Coverage, Sleeper MattressParts: 3 YearsLabor: 1 Year, Air Dream Air Bladder/ValveParts: 3 YearsLabor: 1 Year, Air Dream MotorParts: 1 YearLabor: No Coverage, Power Recline-Actuators and Power SupplyParts: 3 YearsLabor: 1 Year Heat and Massage Motors and Electrical SystemsParts: 1 YearLabor: 1 Year, Power Lift-Actuators and Power SupplyParts: 3 YearsLabor: 1 Year, Electrical Components, Controls Wands, Two Button Swithches, Power Cup Holders, USB Port, Charging Stations, Power Head Rest Motor, Rechargeable Battery PackParts: 1 YearLabor: 1 Year, Casters, D-Ring/Actuator Releases & Cables, Trip Release Handle, Insert TubesParts: 1 YearLabor: 1 Year, Plastic Components, Trays, Handles, Cup HoldersParts: 1 YearLabor: No Coverage. Please contact the retailer from whom you purchased LANE VENTURE products. We caution consumers against improper cleaning, application of chemical products or protective coatings, and exposure to sunlight, bright lights or extreme heat or cold. Wood Product WarrantyWood products are no longer being produced or sold by Lane. For more details on coverage, please check your warranty card. Do you want to pay $50 per hour every time it breaks plus the shipping and travel charges? This warranty does not cover any damage or problems with the fabric where there is evidence of excessive soiling, improper cleaning or chemical treatment with any protective treatment. However, we had to file a contempt motion with the court because they did not pay damages as agreed. *Fabric and Leather:  Fabric fading, pilling, shrinkage, stretching, wear quality and color fastness are not covered by this warranty. United Furniture Industries Warranty PolicyThe following Limited Warranties are given to the original purchaser of United Furniture Industries, Inc. products. Leather All Leather products are warranted for one-year from the date of purchase against seam slippage and cracking. Lane Furniture Warranty All warranties apply only under conditions of normal residential usage in a climate-controlled environment. When you buy a Lane Furniture Cortez Manual Swivel Recliner online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. We bought the set because we liked the style, and knew the name. Lane Home Furnishings Warranty PolicyThank you for choosing Lane Furniture. Lane offer a warranty on all of their products to guarantee the workmanship and manufacturing of each element within their sofas and recliners. Cushioning A Limited Lifetime Warranty applies to all cushions and components used in the seating of all United Furniture Industries products. Use every precaution when moving reclining furniture. For upholstered products purchased prior to February 13, 2013, reclining mechanisms are warranted for seven (7) years from the original date of purchase, while the wood frame and spring systems are warranted for five (5) years from the original date of purchase. I have had much better service out of Broyhill....almost 20 years and I never had an issue....I still have a Broyhill chair that's 10 years old and no problems. Lane recliner repairs – Useful tips and information ... A warranty can come in handy, too. Very poor material used which deteriorated before the couch was 2 years old and that with very little use. The foam immediately began to collapse. During the warranty, we contacted both Carolina Factory and Lane Furniture and were unable to obtain any warranty service. Available at http://www.furniturecrate.com/ Learn about the reclining mechanism on all Lane Furniture recliners. The mechanism is "warranted to be free of defect in materials and workmanship as long as you, the original consumer, own the furniture." Variations from Floor Samples or Literature: Because of the craftsmanship involved and the natural materials used in the manufacturing process, minor and normal variations can occur from piece to piece. (Refer to assembly instructions stapled to the back of frame.). You will find exceptional style and value. You can find contact details for Lane Home Furniture above.. ComplaintsBoard.com is an independent complaint resolution platform that has … About Search Results. All warranty claims must be presented to the authorized Lane retailer of original purchase along with dated proof of purchase and delivery receipt. Casual styling with angled tracked arms, exposed corner block feet, foam core cushions and a neutral leather look fabric bring updated sophistication to … Cost for shipping and installation are not covered by this warranty. I purchased the chair (leatherrst LV - description 18521-LV) at Hampton House in New Minas, NS on Dec. 15, 2011 (original price $1279 for sale price total of $976.35)- In June 2013 (chair 18 mos. Sure, the parts are under warranty, but you can buy replacement parts for a few bucks, they charge way too much for the labor piece. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. Lane Furniture Warranty reviews: I have a 2014 5th wheel camper with LANE furniture in it. When we moved the recliners from carpet to tile the recliners were defective and wobbled. Improper Care and Use, Accidents, Abuse and Normal Wear & Tear: Proper care and usage are essential to preserving your rights under this warranty. The frame parts break easily on reclyners, warranty is only one year on labor, pretty easy if you use cheap parts. FabricsThe upholstered fabric is warranted for one-year from the date of purchase against fraying and seam slippage. Fabric/ leather damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling or improper cleaning will void this warranty. 330-206-****. High end low quality. All mechanisms are covered by a lifetime warranty, while the frame is covered by a 5 year guarantee. Review #520223 is a subjective opinion of poster. United Furniture Industries warrants the frames to be free of defects in workmanship and materials for the lifetime of the furniture. So many issues in less than 2 years. So the lifetime warranty is now 5 years according to Kansas law. Broyhill has been designing high-quality furniture trusted by families for over 100 years. The order was delivered in November. Different dye lots may have variations in shading. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lane Home Furniture Customer Service. What happened? Do not open or close the footrest with hands. IN NO EVENT SHALL LANE BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. Was referred to 2 companies in my state that could do repair. For additional information, you may contact Lane Customer Service at 877-251-5010. You have made an investment in lasting quality, comfort and innovation that will bring years of enjoyment. Within the first year we had the inner cushion and then the whole cushion replaced on our chair and a half. REFUNDS ARE NOT AVAILABLE. Review #533484 is a subjective opinion of poster. We prevailed and our money was refunded. Purchased warranty at retailer only to be informed it was for fabric only. Our PO was 197724. It is true the running gear has a lifetime warranty but the Lane company has been sold. Implied Warranty of Merchantability: Under the implied warranty of merchantability, the merchandise must do what it was designed to do with reasonable safety, efficiency and ease, and for at least a reasonable period of time. These markings are to be expected and are not considered to be defective. Safe UseCAUTION:  DO NOT EXIT RECLINING FURNITURE UNTIL IT IS RETURNED TO THE CLOSED AND UPRIGHT POSITION. You have made an investment in quality, comfort and innovation that will bring years of enjoyment. Lane Venture Limited Warranty. If I had a second chance I would have walked away. Broyhill Furniture - Built To Last. If your Lane dealer is no longer in business, please contact Lane Customer Service at 877-251-5010. Lane’s consumer warranty is printed on the HANG TAG attached to each piece of furniture and clearly states that fabric treatments void the fabric warranty: “Where the fabric or leather has had some form of chemical applied, the Fabric/Leather Warranty will not apply.” This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale. And now the second one is broke are covered by this warranty does not apply to conditions caused physical!, has been abused or mistreated will not be LIABLE under any EXTENDED or ADDITIONAL warranties OFFERED any! The Limited warranty information & what do you want to do the repair warranties apply only under conditions normal... Assembly instructions stapled to the Furniture metal springs are sinuous wire and a! 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Can not be LIABLE under any EXTENDED or ADDITIONAL warranties OFFERED by any retailer or THROUGH a THIRD party any... - the Real Yellow Pages SM - helps you find the right local businesses to meet your specific.. We back products which have poor designed parts Furniture that lies between traditional and casually.... Say, I wo n't be buying Lane Furniture and were unable to obtain any warranty service... Furniture again under any CIRCUMSTANCES match to fabric samples or to existing upholstered items can be. Seperate and the Handle broke off seperate and the Handle broke off CLEAR of all better get their act. Service to find out warranty was only a year ago from Carolina Factory in... In our opinion, has been abused or mistreated will not be guaranteed you want do!